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Online Self-paced
learn at your own schedule and pace
Duration: 3 hours
2 self-paced learning modules
Stack to a certificate:
This course is part of the HR Generalist Certificate Program and not sold individually.

HR Communications Toolkit

Online Course
Master HR soft skills to confidently navigate challenging conversations in HR. This online HR Communication Toolkit course helps you take your HR soft skills to the next level. By the end of the course, you will have the HR soft skills you need to prevent and de-escalate conflict, deliver meaningful feedback, and facilitate difficult conversations.
This course is only available as part of the HR Generalist Certificate Program or as part of Full Access Membership.
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Learning Objectives

Influence the flow and outcome of a conversation to effectively grow your HR soft skills
Build trust with others by thoroughly preparing for your conversations
Identifying the hallmarks of conflict and the different conflict styles
Discover the six stages of a feedback session and how to deliver actionable feedback

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Course structure

HR Communications Toolkit
Intermediate
2 modules
• 5 lessons
• 3 hours
Become a trusted and effective people advocate
Develop the HR soft skills you need to handle difficult topics in the organization with ease and confidence. In this course, you will learn about the strategies you can use to become an effective communicator — from utilizing the SIER active listening model to understanding different communication styles.
MODULE #1
Module 1
MODULE #2
Module 2

KEY PROJECTS & RESOURCES IN THIS COURSE

Character Assessment
Understand and leverage your character strengths
Conversation Guide
Prepare for your difficult converstaion
Grow Guidebook
Lear how to coach with the GROW technique
Active Listening Guidebook
Make active listening a habit
Conflict Management Style Assessment
Learn about your own preferred conflict management style
Checklist Virtual Conversation
Prepare for your virtual conversations
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The HR Communications Toolkit course is available as part of our HR Generalist Certificate Programand the Full Access License
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FAQs

Need help making the right choice? Speak with an admissions advisor or send them a message.

Why should I enroll in this online HR Communications Navigator course?

In order to succeed as a well-rounded HR professional, having a good understanding of the business and a good command of data and technology is not enough. You also need to possess HR soft skills that can empower you to become an effective people advocate. This online HR Communications Navigator course is designed to help you develop crucial HR soft skills, including self-awareness, active listening, and conflict management. By the end of this course, you will be able to confidently navigate challenging conversations around performance, behavior, and discipline.

Will this course help me succeed in my (future) role as an HR Generalist?

While HR soft skills are a crucial part of your HR toolkit, you also need to have a deep understanding of the business, the employee life cycle, and the role that HR plays in organizational success, as well as various HR processes and workflows. All of these topics and more are covered in our HR Generalist Certificate Program, which this HR Communications Navigator course is a part of.

Is there a fixed schedule?

No. This training is 100% online and self-paced! When you learn and how much time you spend each day, week, or month is up to you.

How long do I have access to the course?

In total, you will have 12 months of access to the member portal, all lessons and learning materials.

Which languages are the courses conducted in?

All courses are available in English and come with English subtitles.

Is this online course the right fit for me?

If you’re not sure if this course is the right fit, we are here to help you determine which training best fits your goals and needs! Simply talk to one of our admissions advisors or send them an email at [email protected].

Why is this course not sold individually?

To optimize the quality of your learning experience, this course is not available for standalone enrollment and is either available as part of a Certificate Program or included with the Full Academy Access License.

Do I need any software tools to complete this program?

No special software tools are required to complete this program. All materials needed are provided in the training platform.

Navigate Challenging Conversations With Confidence

Gain all the HR Interpersonal Skills You Need
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